Last week we published an article titled What is a System? where we introduced a very important process called a Gap Analysis. In that article, it was explained in details what it is and why it is important to do it.

To recap on what we said, a Gap Analysis is a tool or a technique we use to determine what steps need to be taken in order for your system to move from its current state to its desired future state.

When the word "system" is mentioned, many people think machines, hardware, software, cogs, oil dripping, etc. Well, they are not wrong. Machines are systems comprising of different parts that work together to make the machine do what it is supposed to do.

ISO 9001:2015 is the international standard that specifies requirements for a quality management system (QMS).

Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is the most popular standard in the ISO 9000 series and the only standard in the series to which organizations can certify.

The ISO 9001:2015 standard is based on seven quality management principles that senior management can apply for organizational improvement.

Sometimes some truths are so simple that most people miss them because they would be looking for something more complex. This is the case about using standards.

We get questions such as: